TO:                       Pick Up Propane Customers

DATE:                  March 23, 2020

SUBJECT:          Coronavirus Update – Coronavirus/COVID-19 Preparedness

Pick Up Propane continues to closely monitor the coronavirus/COVID-19 (“COVID19”) situation.

At this time, we are considered an essential business and as such will continue to support our customers by making normal scheduled propane deliveries and responding to emergency service calls.

Pick Up Propane is prepared for crisis situations and has in place a business continuity plan along with incident response plans to address crisis situations if they arise.

Specifically, in relation to COVID19, Pick Up Propane continues to monitor and follow the CDC guidelines and is engaged in an active protocol of prevention, monitoring, and preparedness which includes the following:

PREVENTION:Robust communications to all Pick Up Propane employees regarding CDC prevention guidelines with additional communication to operations for implementing enhanced prevention protocols. 

Enhanced prevention protocols enacted in all field locations. 

All field locations practicing social distancing. 

Visitor/guest restrictions and protocols put in place. 

Group meetings conducted by conference/video conference. 

Nonessential domestic travel and all international travel is prohibited.
MONITORING:Strict reporting requirements for all Pick Up Propane employees regarding travel and potential exposure followed by appropriate quarantine action.
PREPAREDNESS:Offices have been closed to the public. 

Delivery personnel have been instructed to limit contact with customers including NOT obtaining signatures on delivery invoices. 

Service limited to emergency mitigation only. 

New customer installations will not be done at this time but scheduled as soon as the situation returns to normal.

Pick Up Propane management will continue to closely monitor this situation and respond appropriately to ensure the safety of our workforce and the continuity of our operations.